Well said...But when it came to your friend speaking up I'm guessing she didn't really do so with the intention of just teaching them good manners(which frankly, if they haven't learnt till now I doubt they ever will)but she simply stood up for her rights and getting what she wants and for that alone she rocks! Fact is they can keep all their rudeness to themselves,mutter and cuss under their breaths even, but you don't try to act like you own the world and claim rights you don't have.