@m_gatchalian: This sounds like you received the version 8 Qtel router by Thompson. The Moziac installer who came (3 months after ordering) told us that he had non-stop problems 'across the board' with that version in ALL of his installations. Actually doing each installation was taking over an hour each, instead of the usual 15 minutes +5 for testing the outside box. He took 1 & 1/2 hours to get ours to work, and the internet portion kept failing every few minutes. Finally he couldn't get it to stay up, but as his portion was mostly Moziac, he told us to call tech support to send a full tech to troubleshoot it.
Specifically he told us that the problem was not the service, it was the website-blocking special router configuration done by Qtel. The version 7 that I still had from before, worked fine but the Moziac sometimes went down. He said that with the version 8 the internet rarely stays up long, but the internet speeds were much faster than the v7.
Personally trying both, I retired the v8 as useless hardware. Only a month ago did the v7 give disconnection problems, and a tech came and upgraded the firmware which fixed that. Now if only Qtel would stop turning off/on subscribed channels and blaming it on the channel providers (who controls Qtel hardware if not Qtel?!) we might be happier. So far monthly headaches for various charges not requested or applied properly, and the missing channel game = not happy with Qtelzilla...
"Q-tel trying to complete the Fibre optic cable installation all the areas. Once this will finish, we will get the clear connectivity." (*watches as Qtel laughs all of the way to the bank with your contract*)
@m_gatchalian: This sounds like you received the version 8 Qtel router by Thompson. The Moziac installer who came (3 months after ordering) told us that he had non-stop problems 'across the board' with that version in ALL of his installations. Actually doing each installation was taking over an hour each, instead of the usual 15 minutes +5 for testing the outside box. He took 1 & 1/2 hours to get ours to work, and the internet portion kept failing every few minutes. Finally he couldn't get it to stay up, but as his portion was mostly Moziac, he told us to call tech support to send a full tech to troubleshoot it.
Specifically he told us that the problem was not the service, it was the website-blocking special router configuration done by Qtel. The version 7 that I still had from before, worked fine but the Moziac sometimes went down. He said that with the version 8 the internet rarely stays up long, but the internet speeds were much faster than the v7.
Personally trying both, I retired the v8 as useless hardware. Only a month ago did the v7 give disconnection problems, and a tech came and upgraded the firmware which fixed that. Now if only Qtel would stop turning off/on subscribed channels and blaming it on the channel providers (who controls Qtel hardware if not Qtel?!) we might be happier. So far monthly headaches for various charges not requested or applied properly, and the missing channel game = not happy with Qtelzilla...
"Q-tel trying to complete the Fibre optic cable installation all the areas. Once this will finish, we will get the clear connectivity." (*watches as Qtel laughs all of the way to the bank with your contract*)