Have the same bad service experienced from Qtel... Sorry to say but once you have the Mozaic TV connection, don't jump for joy... you will experience problem with connection from time to time... Mozaic TV connection is not yet stable... we experience losing the channels at least 2-3 times in a month... and to get the channels back you need to call Qtel and wait... wait... and wait... the last time, we waited for 4 days to get the channel back.
We also experienced problems with the billing, they are including channel package that we did not subscribe for and charged us. Once you complain, they will say, "ok we're going to remove those channels but you still have to pay". We did not ask for those channels but we are being force to pay for it. We also, came to a decision to unsubscribe for the Mozaic TV but we're told that we are under contract for 1 year. To unsubscribe, we need to pay some charges... blah blah blah...
Have the same bad service experienced from Qtel... Sorry to say but once you have the Mozaic TV connection, don't jump for joy... you will experience problem with connection from time to time... Mozaic TV connection is not yet stable... we experience losing the channels at least 2-3 times in a month... and to get the channels back you need to call Qtel and wait... wait... and wait... the last time, we waited for 4 days to get the channel back.
We also experienced problems with the billing, they are including channel package that we did not subscribe for and charged us. Once you complain, they will say, "ok we're going to remove those channels but you still have to pay". We did not ask for those channels but we are being force to pay for it. We also, came to a decision to unsubscribe for the Mozaic TV but we're told that we are under contract for 1 year. To unsubscribe, we need to pay some charges... blah blah blah...