its unacceptable to accept the stupid behaviour on ground of exploitation. we do have our sympathy for them, but we are blaming the airline for both. to employ these ppl, not training them, not letting them know customers run their business (they are under impression of doing a favour flying us to our destination for free) and not treating them well which is passed on to customers. i have my reservations how Qatar airways awarded 5 star status, which has lost it credibility already.