If all the staff were looking burned out and demoralised, then they probably were. Customers paying good money to enjoy quality food and service deserve the experience they have elected to pay for. But if staff are being mismanaged and placed in this state of mind by their employers, then it is not them I would blame, but the company. I am only speculating, but I am guessing they have been overworked over the Eid period, and I am also guessing that they have not been rewarded for their extra effort. They are probably desperate for some quality down time, and are probably under duress to perform. I would be able to force a smile and treat customers in the manner they are expecting even without adequate rest if I was being paid a professional wage to do so, and was being rewarded for the extra effort required at this time of year. Bless them, I will bet any one of you in their shoes would find it impossible to act any differently to what they have. The sad thing is, and I am making a final guess with this; this will not be read by anyone who can make a difference. So how about writing to the company without specific details (dates, times etc) asking why staff of such a prestigious establishment present themselves as demoralised and uncaring to customers. And perhaps suggest that the company may like to think of ways to replace the smile on these poor burned out souls.