today I was very close to abusing the receptionist of one institution, over the phone. I call XYZ organization.
Q: "What are working hours of Mr.ABC, please?"
A: "ma'am, he works some mornings and some evenings"
Q: "Ok, when and how does he work in the morning?"
A: "ma'am, he works 3 days a week in the morning"
Q (start being impatient): "Fine, what are his morning hours and when?"
A: " Ma'am, he will be working this Saturday from 8 to 3"
Q (continiue being impatient): "Only Saturday? You said, he is working in the morning 3 days a week!"
A:" Yes, ma'am. Other days are Sunday and Monday".
Q (losing my temper): "And what about evening hours?? can I get a clear answer about his working hours???"
A: "Yes, ma'am. Another 3 days a week he works in the evening"
Q (like WTF!!!): "Can you tell me WHAT are evening working hours???"
A: "Yes, ma'am. from 3 to 10"
Q (@$%$@%$@$): "WHEN?? WHAT ARE THE DAYS??" (keeping in my mind "You are f***ng idiot! who hired you as a receptionist, if you f***ng spend 20 minutes of my time to answer the simplest question! How stupid you are, that cannot give one clear answer without hundreds of leading questions!! you, nuts!"
I could tell her all that, and even more.. Instead I politely advised her next time to be more clear, specific and prompt .
today I was very close to abusing the receptionist of one institution, over the phone. I call XYZ organization.
Q: "What are working hours of Mr.ABC, please?"
A: "ma'am, he works some mornings and some evenings"
Q: "Ok, when and how does he work in the morning?"
A: "ma'am, he works 3 days a week in the morning"
Q (start being impatient): "Fine, what are his morning hours and when?"
A: " Ma'am, he will be working this Saturday from 8 to 3"
Q (continiue being impatient): "Only Saturday? You said, he is working in the morning 3 days a week!"
A:" Yes, ma'am. Other days are Sunday and Monday".
Q (losing my temper): "And what about evening hours?? can I get a clear answer about his working hours???"
A: "Yes, ma'am. Another 3 days a week he works in the evening"
Q (like WTF!!!): "Can you tell me WHAT are evening working hours???"
A: "Yes, ma'am. from 3 to 10"
Q (@$%$@%$@$): "WHEN?? WHAT ARE THE DAYS??"
(keeping in my mind "You are f***ng idiot! who hired you as a receptionist, if you f***ng spend 20 minutes of my time to answer the simplest question! How stupid you are, that cannot give one clear answer without hundreds of leading questions!! you, nuts!"
I could tell her all that, and even more.. Instead I politely advised her next time to be more clear, specific and prompt .