Customer Service is poor in most of the shops in Qatar. Recently I was in one of the Lulu outlets looking for a USB Flash Drive. There are plenty on the rack and I found one 8gb with a price tag of Qr. 54. I saw another one 4gb from the same brand priced Qr. 48. I called the guy who was in-charge of that section to let me know why the 4gb is 48 and 8gb is 54. He came with a scanner took the 8gb one scanned it and changed the price to Qr. 84. I asked why did you do that? It was priced Qr. 54 and I should get it at that price. He did not tell anything or tried to explain the reason for it. He just walked away. I know all the senior Managers of Lulu very well and could have called and made a complaint about him which could have resulted in severe punishment but then thought of not doing it due to humanitarian consideration. Those guys are not satisfied with their job or salary and their attitude to the cusotmers are the outcome of it.
Customer Service is poor in most of the shops in Qatar. Recently I was in one of the Lulu outlets looking for a USB Flash Drive. There are plenty on the rack and I found one 8gb with a price tag of Qr. 54. I saw another one 4gb from the same brand priced Qr. 48. I called the guy who was in-charge of that section to let me know why the 4gb is 48 and 8gb is 54. He came with a scanner took the 8gb one scanned it and changed the price to Qr. 84. I asked why did you do that? It was priced Qr. 54 and I should get it at that price. He did not tell anything or tried to explain the reason for it. He just walked away. I know all the senior Managers of Lulu very well and could have called and made a complaint about him which could have resulted in severe punishment but then thought of not doing it due to humanitarian consideration. Those guys are not satisfied with their job or salary and their attitude to the cusotmers are the outcome of it.