so sad.. no wonder.. it happends to me the same way back a year ago but it's about unlocking the phone.. on my opinion, management and service of samsung are very bad.. how many times i went there to follow up my phone but to no avail.. til i took back my phone and let some shops to do it, regardless of the money that i will pay.... they keep the customers waiting for so long... may phone stay with them for 3 weeks and they always answer me that its on the process etc etc.. nothing change.. bad service at all..