I feel your pain, believe me and share almost the same experiences; however I'm not sure how you are surviving with OSN & DVDs till date.
While no company can really survive without exceptional customer services, in order to sustain a competitive advantage, impossible for others to immitate, I think the top managements anywhere keep it their top priority.
However in reality I don't believe ppl know about the C of Customer Service specially in GCC; mainly because who we deal with are MOSTLY expats; just like us.
Poor guys, overwhelmed with chores and all the non-sense in addition to face angry locals and expats customers.
before jumping into boycott bandwagon; I was just recapping that soon after competition arrived Qtel not only has improved its customer service shops (atleast) but the prices as well.
so far we have no one to compare Mozaic & Internet as only Qtel is offering it.
However, pushing the already craxy 111 agents to the limit sometime doesn't work; its like shouting at chillis server at 9pm thursday night defintely serve no purpose. He sure will take his own time to bring you already cold meal.
qtel is spending a whopping 600mn to bring fibre to our door; so that i can actually utilise my superHD TV. obviously they are spending without expecting to gain the same back within next 5 years.
There goes your tv/media woes
There are complaints regarding internet as well; I think as in the world it holds true here as well, that 80% of the bandwidth is being used by only 20% of the cyber junkies; unfair to the rest of us right
If you follow the news; qtel is deploying a internet policing, fair usage policy and control server to monitor and cap few such users to be able to serve all with better quality and coverage.
Have you noticed any improvements in browsing experience; thats to a multimillion deal with Microsoft, Google & Acami to deploy Cache servers here in Qtel doha, to drastically improve experience also to enforce SAFE Searchs.
Mobile coverage and broadband issues are common across all over doha; its because they are upgrade the frequency plan to support LTE; i.e. to get a 100Mbps on your LTE compatible mobile or laptop or dongle. impressive, isn't it.
by the way nothing grows here except natural gas/some oil; all technical advancement come from the west, deployed by the asian/expats, operated by mix of all .. its sometime too high to expect a grea quality of service from a service provider here ..
or if you really want to blame; blame yourself why you are here ;)
look in the mirror and shout at yourself ... and then Laugh
Hi steevy,
I feel your pain, believe me and share almost the same experiences; however I'm not sure how you are surviving with OSN & DVDs till date.
While no company can really survive without exceptional customer services, in order to sustain a competitive advantage, impossible for others to immitate, I think the top managements anywhere keep it their top priority.
However in reality I don't believe ppl know about the C of Customer Service specially in GCC; mainly because who we deal with are MOSTLY expats; just like us.
Poor guys, overwhelmed with chores and all the non-sense in addition to face angry locals and expats customers.
before jumping into boycott bandwagon; I was just recapping that soon after competition arrived Qtel not only has improved its customer service shops (atleast) but the prices as well.
so far we have no one to compare Mozaic & Internet as only Qtel is offering it.
However, pushing the already craxy 111 agents to the limit sometime doesn't work; its like shouting at chillis server at 9pm thursday night defintely serve no purpose. He sure will take his own time to bring you already cold meal.
qtel is spending a whopping 600mn to bring fibre to our door; so that i can actually utilise my superHD TV. obviously they are spending without expecting to gain the same back within next 5 years.
There goes your tv/media woes
There are complaints regarding internet as well; I think as in the world it holds true here as well, that 80% of the bandwidth is being used by only 20% of the cyber junkies; unfair to the rest of us right
If you follow the news; qtel is deploying a internet policing, fair usage policy and control server to monitor and cap few such users to be able to serve all with better quality and coverage.
Have you noticed any improvements in browsing experience; thats to a multimillion deal with Microsoft, Google & Acami to deploy Cache servers here in Qtel doha, to drastically improve experience also to enforce SAFE Searchs.
Mobile coverage and broadband issues are common across all over doha; its because they are upgrade the frequency plan to support LTE; i.e. to get a 100Mbps on your LTE compatible mobile or laptop or dongle. impressive, isn't it.
by the way nothing grows here except natural gas/some oil; all technical advancement come from the west, deployed by the asian/expats, operated by mix of all .. its sometime too high to expect a grea quality of service from a service provider here ..
or if you really want to blame; blame yourself why you are here ;)
look in the mirror and shout at yourself ... and then Laugh
OSN Marketing Team