I was not the only one in the airport that had a problem with them, there was a bunch of people waiting also for different problems with them....for what they pay 6 people in costumer care office if none of them is helping you...the only thing they were doing for 1 hour or more is to check for us how much it will cost us the flight...this is their trick to oblige you to buy their tickets,, and the worst thing is that they push you to do this in the worst manners: playing with your mind and asking you, do you want to catch this flight ? Do you want to get in this plane? If you want pay for me this ticket and you can go.....for God sake in which world we are living ???