HSBC is the worst bank in Qatar, the other banks may be just as bad, however at HSBC you pay them more to treat you bad, and they take pride in it. Their call center is just terrible , I agree with scampyfries that you get different answers for the same question, they are not trained or just dont care. There is no co-ordination between the call center and the bank. You call up, get a ref no. to your complaint, check with the bank - they dont know what your talking about.
Recently I had to open another account, they asked me for proof of address, which I duly submited, a few days later the account was blocked. I called the useless line, and they told me to call A, I called A and was directed to B, who directed me to C and then was going to direct me back to A , when I disconnected. I called the bank and they told me that i had not submiited my proof of address, I told them either you come and collect the proof of address from me, or go and look into the draw of the person that I submitted the proof. A few hours later, the account was back to normal !!
HSBC Qatar gives the brand a bad name, is anyone from the HQ listening ?