I remember there is a department in HMC headed by one of a Western woman who looks into such issues realted to any kind of complain against the HMC staff/ administration.

They are really very professional and handle your complain within no time.

I think there is a huge gap in terms of awareness and communication in HMC.

As per my experience, their services for the the outpaitent and Inpaitent are excellent specially in the clinics.