i had the same problem on my net also before. complaint to 800-8000 bec. it's business line. QTEL Arrived and sort some things and informed me that the Internet Cable coming from the QTEL Main Phone Box outside going to my DSL Box is already OLD and probably damaged due to long time of use. so, we replaced with a new CAT6 cable and it was working fine since.

check your phone line using a house phone unit, if you hear some scratches, the QTEL Box underground got wet due to rain on the sewers. S*** happens there too.