last time we flew with Emirates a month ago, long flight Dubai - Toronto. With all my previous respect to Emirates, last trip was quite disappointed. They simply don't give a damn about their passengers. All their attitude is "Hey people, leave us alone!" Looks like we, passengers, are for THEM, not the other way around. THEY should be there for US!
1. We had seats almost at the back of the section. 3 times the meal was served during the flight. And 3 times, we couldn't get whatever we wanted from the menu, because by the time the foodstand reachs our rows, food was finished on the earlier rows. My hub is very patient with such things, but on the third time he made a noise: "WTF! Why we have to eat "leftovers" after the front rows every time??". It is wrong to give to people on the back seats whatever left over after the first rows. I am flying for ages, and I have never come across such thing like "NOT ENOUGH FOOD" on the 15-hours flight!
Simply, THEY DO NOT CARE!
2. When we arrived to Toronto, I unfortunately forgot my favorite "ROOTS" jacket in the airplane. I reported it immediately on the ground to Emirates officers, they contacted cleaning team, and the supervisor confirmed finding the jacket on my seat. Then we were waiting for almost two hours till my jacket is delivered to the terminal (every time they kept saying: it will be here in 10-15 minutes"..) After 2 hours of waiting jacket has not arrived, and we were exhausted by 15-hours flight, and all we wanted is just to reach our home. So they suggested to pick up the jacket on our way back to Dubai. Surely, on our way back (9 days later), no one had any clue about the jacket. I am wondering, there is no "Lost and Find" section in Emirates?? I have reported it immediately, they have found it, so why they eventually didn;t teturn it? Simply, THEY DO NOT CARE! It's not that I cannot afford buying another jacket, but I particularly liked that one, and my hub and I have identical ones. Now mine one is lost due to Emirates' neglect.
On our way back we upgraded the tickets to the business class.
3. It was allowed 2 suitcases per person, total 46 KG per person, each suitcase shouldn't exceed 23 KG. When we were leaving Toronto, my hub had 2 big suitcases. He put first suitcase on the belt, it was 17 KG. While it was moving, he put another suitcase on the belt, and it was 25 kg. (total 42 KG) I suggested to the attendant to give us our first suitcase back, so that we could re-arrange the things between these two suitcases. Our first suitcase hasn't gone yet, it was still standing just in front of the second one, we could reach it easily. She refused to give it back to us! Well, my hub never argues about such thing, he just went and paid 50 bucks. But this was absolutely wrong. Simply, THEY DID NOT CARE!
I am not flying with Emirates anymore.
last time we flew with Emirates a month ago, long flight Dubai - Toronto. With all my previous respect to Emirates, last trip was quite disappointed. They simply don't give a damn about their passengers. All their attitude is "Hey people, leave us alone!" Looks like we, passengers, are for THEM, not the other way around. THEY should be there for US!
1. We had seats almost at the back of the section. 3 times the meal was served during the flight. And 3 times, we couldn't get whatever we wanted from the menu, because by the time the foodstand reachs our rows, food was finished on the earlier rows. My hub is very patient with such things, but on the third time he made a noise: "WTF! Why we have to eat "leftovers" after the front rows every time??". It is wrong to give to people on the back seats whatever left over after the first rows. I am flying for ages, and I have never come across such thing like "NOT ENOUGH FOOD" on the 15-hours flight!
Simply, THEY DO NOT CARE!
2. When we arrived to Toronto, I unfortunately forgot my favorite "ROOTS" jacket in the airplane. I reported it immediately on the ground to Emirates officers, they contacted cleaning team, and the supervisor confirmed finding the jacket on my seat. Then we were waiting for almost two hours till my jacket is delivered to the terminal (every time they kept saying: it will be here in 10-15 minutes"..) After 2 hours of waiting jacket has not arrived, and we were exhausted by 15-hours flight, and all we wanted is just to reach our home. So they suggested to pick up the jacket on our way back to Dubai. Surely, on our way back (9 days later), no one had any clue about the jacket. I am wondering, there is no "Lost and Find" section in Emirates?? I have reported it immediately, they have found it, so why they eventually didn;t teturn it? Simply, THEY DO NOT CARE! It's not that I cannot afford buying another jacket, but I particularly liked that one, and my hub and I have identical ones. Now mine one is lost due to Emirates' neglect.
On our way back we upgraded the tickets to the business class.
3. It was allowed 2 suitcases per person, total 46 KG per person, each suitcase shouldn't exceed 23 KG. When we were leaving Toronto, my hub had 2 big suitcases. He put first suitcase on the belt, it was 17 KG. While it was moving, he put another suitcase on the belt, and it was 25 kg. (total 42 KG) I suggested to the attendant to give us our first suitcase back, so that we could re-arrange the things between these two suitcases. Our first suitcase hasn't gone yet, it was still standing just in front of the second one, we could reach it easily. She refused to give it back to us! Well, my hub never argues about such thing, he just went and paid 50 bucks. But this was absolutely wrong. Simply, THEY DID NOT CARE!
I am not flying with Emirates anymore.