IchWill - he is the manager ... and i did write a letter already. left a message to his secretary. its really frustrating!

ramil26 - we did try that already, delayed the contract signing til they fixed what needed to be fixed. they fixed 1 thing, so we compromised.. problem was, after we gave them what they wanted, they did not bother with us again to complete their job! also, we are the ones who needs their service which we are entitled to! we are paying monthly dues in full!

lol. sorry for the rant :)

its surprising how these kinds of character can work in the professional field!