A good bookstore, like Barnes and Noble.
Sales attendants that have at least a little clue about what they have in their stores, and understand although I am friendly, I am NOT interested in their life story, I only came to buy something.
oh, and if I call a store, it would be nice if the person that answers the phone does not do so saying "huh".

although the lack of these things do not make me angry...it just keeps me wishing they were available.