Wikileaks, I think you misunderstand my complaint !!!
I don't care where you from, all I am saying is , the customer service here sucks .....
And where I am from, they are more helpful and professional about it ..... and I believe , there would be a option of reimbursing me , even if it is my mistake , it is all about customer service ... NOT your fault , or whoever' s fault.....

a lot of companies just reimburse you out of courtesy , keep you happy and coming back .... that is the business moral of the WEST.

Here it is like , ok, sorry can't help ... go away ....

But yeah , never mined, I am not in the West , I have to remember I am in Qatar !!!