jasmine - if that comment of yours after mine was directed to me, it was the solution which I gave you. Remember its a public forum and you will have all kind of replies when you post something.I enever meant you dont have a point, but the claim of REFUND , I dont think so. Being the industry for past 20 years , I bet you are not gona get a refund. May be a compensation , a misc charges order, or an FOC ticket with a 1000 restrictions. Good luck