Mandi, even if you had a number, the website won't show the progress, it will show only either "Under processing" or just the visa itself in case it's already issued. And definitely she cannot just give a call to authorities and ask them, what's the status of my application? :):)
I think one has to learn to be patient, especially since he/she is coming to Middle East !! As I said, with such type of mindset, like "everybody here are liars, lazy, and unprofessional" it's better to stay in US.