i have experienced similar rude attitude from Apolo clinic from a kerala staff who tried to tell me some thing in Malyalam and when i told her i do not speak malyalam her attitude changed immediately to a very non responsive pose to my daughter and she did not even listened to what we were saying and just completed the procedure like a machince and shoved us out of the room in 2 minutes in which she completed checkup of my daughter and also wrote medicine. When i re-visited askign her to write some other medicine as my 2 year old daughter does nto take it due to bitter taste, she simply refused and told me it is my duty to give her medicine and no alternative is available.

Next day i visited Al Ahli and got my daughter checked from a Arab doctor who not only listened very politely but also gave us alternative medicine and also treated us well but who explained us what we can expect and what should be the alraming stage to return for the re-visit and sent us home feeling very satisfied.

So my point is that you can't declare any community good or bad only because you have come across a few bad people.