OMG! I am an idiot. OK having communicated at length with Aramex today, I would like to apologise to them for casting dispersions on their service, and tarnishing their good name.
It would appear that although there are communication's issues contributing to my flying off the handle, Aramex may well not be at fault in any of my issues. My projector lift part was indeed delayed because of a wrong contact name on the label (although the box number was correct), the first DVD box set is still missing but could have been lost on the way from Amazon to Aramex, and I have just received an email informing me the second box set is ready for collection.
I have already apologised to Aramex for giving them a hard time, but now need to clear up the mater in this thread. SORRY ARAMEX