if the customer is bully, then, the cs must really shout.. i'm working as cs also and everyday, i encountered hardheaded,bully,and customers who refused to hear the other side..and most of the time, i cannot resist to do the inappropriate thing..
if the customer is bully, then, the cs must really shout..
i'm working as cs also and everyday, i encountered hardheaded,bully,and customers who refused to hear the other side..and most of the time, i cannot resist to do the inappropriate thing..