i was planning to write something really BAD experience regarding the Mashreq Bank here in Qatar, specially the aL Rayyan Branch..
the agent from the bank called up and ask me to activate my Debit Card in ANY branch,so, went off to the nearest branch which is the Mashreq in aL Rayyan.. i was there at 10AM and asked the staff in the reception and she handed over a form and asked me again to sign it since they dont have my signature in the data base?(i was surprise because its already opened-account since my salary was already there but my signature wasnt in the data base of the bank..), so they asked my to wait for 5 to 10mins. which turns into 2HOURS of waiting.. YES! 2hours just to confirmed my signature from other bank..it took them 2 hours for the verification of my signature.. and after 2HOURS of waiting i was asked to go to the 2nd flr which is the place you can PIN your Debit Card and all of a sudden its offline.. i was so freaking MAD almost shout at them but i hold up my temper since the receptionist was so accommodating and keep me updated.. i just HATE the freaking system of the Mashreq Bank..its the lousy and pathetic! the WORST BANK SYSTEM in the world! so cut to the chase.. after 2HOURS of waiting, i made over-the-counter withdrawal and was asked again to wait to verify my signature and waited another 30MINS before i had my withdrawal..i was so freaking mad with them!!!
so after a day, an agent who process my card called up early in the morning and asked me to visit the bank again and waited for an 1HOUR and nothing happened.. i was late for work that day and they wasted my time!
i was planning to write something really BAD experience regarding the Mashreq Bank here in Qatar, specially the aL Rayyan Branch..
the agent from the bank called up and ask me to activate my Debit Card in ANY branch,so, went off to the nearest branch which is the Mashreq in aL Rayyan.. i was there at 10AM and asked the staff in the reception and she handed over a form and asked me again to sign it since they dont have my signature in the data base?(i was surprise because its already opened-account since my salary was already there but my signature wasnt in the data base of the bank..), so they asked my to wait for 5 to 10mins. which turns into 2HOURS of waiting.. YES! 2hours just to confirmed my signature from other bank..it took them 2 hours for the verification of my signature.. and after 2HOURS of waiting i was asked to go to the 2nd flr which is the place you can PIN your Debit Card and all of a sudden its offline.. i was so freaking MAD almost shout at them but i hold up my temper since the receptionist was so accommodating and keep me updated.. i just HATE the freaking system of the Mashreq Bank..its the lousy and pathetic! the WORST BANK SYSTEM in the world! so cut to the chase.. after 2HOURS of waiting, i made over-the-counter withdrawal and was asked again to wait to verify my signature and waited another 30MINS before i had my withdrawal..i was so freaking mad with them!!!
so after a day, an agent who process my card called up early in the morning and asked me to visit the bank again and waited for an 1HOUR and nothing happened.. i was late for work that day and they wasted my time!
MASHREQ BANK HAS THE WORST SYSTEM EVER!!!!