hi ruby, reminded of my atm cards...it took them 2 weeks to give me a call that it's ready. they told me it's in Airport branch at 7pm, i went there at 7:30 and they said they made a mistake, it's actually in Salwa Road. So they said i should go back the following day to get it at the Airport branch.

It was so casual they didn't care they have wasted your time...