Tiffany's in New York has a fabulous return policy, as they are looking to cultivate lifelong customers. Unfortunately, your remarks apply to many of the retailers who by franchise rights of Western companies--no where near the same customer service, return policies or guarantees of their equivalents in North America. This applies to many middle-end stores and box restaurants, too.

However, Al Fardan is typically a quality organization--certainly amongst the best in Qatar. Be sure to let someone higher up know about your experience.