Dear MBK
I read your story in detail. Same thing happened with me in December 2009 and my credit card was also charged with Du and etisalat each transaction for a value of 1000 and 500.Bank informed me on 31st december of this fraud and when i checked my on line account it was blocked by the bank.
The bank informed me to go to the branch and register a complaint which i did. I also lodged a police complaint with buhaira police station Sharjah.
I kept calling BANK and they informed me that it will take 60 days to resolve the issue. after 60 days MASHREQ Bank just sent me a simple leeter stating that my case is denied as i am the one who used this on line transactions. And i have to pay this amount. I also contacted Mr. Jahaingir and Mrs. Bindu but they refused to provide any information and just said that i have to pay this amount. From the date of fraud they are charging me interest and also the late fees, When i refused to pay they encashed the security cheque by putting the current date and when i objected the bank said that we did that so cheque can be bounced and we report the police.
While checking with police they always say we are investigating and will call me when it is done.
Mashreq Bank instead of finding the culprits find the easy way by taxing its customers and supporting the culprits. I have a knowledge that there are hundreds of such cases and if we can get toghter we can file a case against the bank.
I tried to reach media but since media had interest with banks and gets lot of advertisement they did not publish this incident, I had also reported to Central bank but up to now no reply from them.
I wish with the help of Qatar Living we all can join hands and sue the bank in the local Courts of Dubai.
It looks to me that all this being done by the Mashreq bank by itself using his computer and charging all fake telephone numbers.
Dear MBK
I read your story in detail. Same thing happened with me in December 2009 and my credit card was also charged with Du and etisalat each transaction for a value of 1000 and 500.Bank informed me on 31st december of this fraud and when i checked my on line account it was blocked by the bank.
The bank informed me to go to the branch and register a complaint which i did. I also lodged a police complaint with buhaira police station Sharjah.
I kept calling BANK and they informed me that it will take 60 days to resolve the issue. after 60 days MASHREQ Bank just sent me a simple leeter stating that my case is denied as i am the one who used this on line transactions. And i have to pay this amount. I also contacted Mr. Jahaingir and Mrs. Bindu but they refused to provide any information and just said that i have to pay this amount. From the date of fraud they are charging me interest and also the late fees, When i refused to pay they encashed the security cheque by putting the current date and when i objected the bank said that we did that so cheque can be bounced and we report the police.
While checking with police they always say we are investigating and will call me when it is done.
Mashreq Bank instead of finding the culprits find the easy way by taxing its customers and supporting the culprits. I have a knowledge that there are hundreds of such cases and if we can get toghter we can file a case against the bank.
I tried to reach media but since media had interest with banks and gets lot of advertisement they did not publish this incident, I had also reported to Central bank but up to now no reply from them.
I wish with the help of Qatar Living we all can join hands and sue the bank in the local Courts of Dubai.
It looks to me that all this being done by the Mashreq bank by itself using his computer and charging all fake telephone numbers.
Idrees Sherwani