some nurses r lik tht... many of thm r gud... but there r exceptions.. its ur baby!! v will b more concrnd abt thm... i feel sad... even my baby was once in NICU... so i know how the situation will b !! but thank God i met gud nurses only... as said above , u talk 2 thm politely, if thy r continuin their rudeness, u sure hav to talk to the administrators or highr officials... dont wait even 4 a second...