Mehnis: generally speaking, anyone who comes and complains so vehemently in such a public forum about such a transgression isn't telling the whole story. At least, this has been my experience. We once had a woman (this goes back to my restaurant days) who tried to raise a big stink that she had to wait for a table. She tried to say that we were racist. Truth is, she came in with no reservations on a busy night in the middle of the rush. We had to accommodate reservations first. Then she started a scene and we finally refused to serve her and had her removed. Are we racist? No. But there is a way to behave and a way not to behave.