This substandard customer service located elsewhere is pulling down vodafone reputation heavily. so its high time Vodafone looks into such damaging act to uphold customers interest. I am happy with vodafone service, but for their customer service and call drops. I too can understand on the call drops as they are still building their network, but as far as customer service, it got to be the selling point and not damaging alike now....
as a sincere customer we wish to see vodafone improve on these services.
All the best Vodafone.