I personally feels those who does not have self
confidence and quite confused in making decisions; opt to take online support with anonymous/strangers; without knowing the credibility of such individuals :)

Sometimes, it is advisable to remain anonymous and ask sensitive personal questions and due to certain social taboo cases......to check around what is the general concensus in any given circumstances.

They feel more happy with cyber buddy/support.

It is all up to an individual as we all said; very much prerogative :)