All Bank sucks... squeezes money from the customer in many ways... and some of the executives... really sucks... I went to open an Account with Al Nasser Branch of one of the leading bank on December 31, 2009. The lady on the customer care desk starred at me and told they r not allowing anyone to open an account on that day since it is the last day of a financial year. I again visited the same branch today (January 03, 2010). This time the executive was a Qatari guy. He was pretty busy with some of the customers and i waited for my chance. After dealing with those guys sitting in front of his table, he suddenly left the table. I waited for almost 40 min. then came the executive. I expressed my wish to open an account. I placed my application on his table together with the documents. To my surprise, he told me that the system is not working, its hanged up. Come tomorrow or day after or leave your application in the front window and we will let you know at the earliest. I got frustrated. I waited for some more time and to my surprise.. he started working with the hanging system... Turning back to the main window, i asked the security what could be the reason for such behavior. He smiled and replied. It is a normal course here Sir. Many customers are sent back with the same reason, and to be honest sir, this system never gets hanged. Its better to try with another branch... Hahahaha .....
All Bank sucks... squeezes money from the customer in many ways... and some of the executives... really sucks... I went to open an Account with Al Nasser Branch of one of the leading bank on December 31, 2009. The lady on the customer care desk starred at me and told they r not allowing anyone to open an account on that day since it is the last day of a financial year. I again visited the same branch today (January 03, 2010). This time the executive was a Qatari guy. He was pretty busy with some of the customers and i waited for my chance. After dealing with those guys sitting in front of his table, he suddenly left the table. I waited for almost 40 min. then came the executive. I expressed my wish to open an account. I placed my application on his table together with the documents. To my surprise, he told me that the system is not working, its hanged up. Come tomorrow or day after or leave your application in the front window and we will let you know at the earliest. I got frustrated. I waited for some more time and to my surprise.. he started working with the hanging system... Turning back to the main window, i asked the security what could be the reason for such behavior. He smiled and replied. It is a normal course here Sir. Many customers are sent back with the same reason, and to be honest sir, this system never gets hanged. Its better to try with another branch... Hahahaha .....
This is what really a Customer Care.