All banks here are not that customer centric. We are yet to hear the positive sides of Mashreqbank anyway.

Banks has tighten their rules on loan and credit card so unless you have complete docs and there is no issue about your past financial transactions then you'll get your card fast. If there are delays that is because there are issues that they need to resolve. It is a matter or communicating with your bank.

So sad for your experience this should be a wake up call on Mashreq Bank to check on their staffs. Kinda hard because of the multi cultural environment.
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-= This is absurd. This is absurd =-