Last week on Wednesday, i visited Zara at the Landmark in search of formal skirts. My eyes fell on a lovely one and i decided to pick it up. But i found some stains and checked with the sales guy to see if he has another peice to replace. He checked and got back to me with none. Hence he suggested that he would send it to the Zara Laundry and get it cleaned. He took down my name and number and told me that after a day it would be ready to pick up. When i returned after 2 days(Saturday), he informs me that it is not there. I was not too sure what he was saying. By then, another sales guy came along and asked me who did i give the skirt to?I pointed it to the first sales guy who took care of my order. Then these guys were discussing in Arabic which looked like my skirt was lost!This other sales guy tells me that the skirt was not at all sent to the laundry in the first place!I was shocked.But since i was in a good mood and dint want to loose my skirt. I told him i want that skirt somehow. Even if it takes 2 more days, i will come and take it. This guy was so apologetic. But to my suprise, the sales guy(lebanese) who was dealing with me initially was not bothered!He was just smiling and telling me to come back..I must mention, these people were lucky cuz generally i do not keep quiet and accept this kind of attitude...
I will be going tomorrow to Landmark and definitely this time, im ready to give them a peice of my mind!!!!