Carrfour has a pretty decent Customer Service, Just yesterday i bought a indoor BBQ Grill of some Chinese make "First". I physically looked at the packing it seemed unopened and new. I took it home in the night. assembled it the same night and It does not work !!
I did not get upset, as it happens as its an electronic item.
Went there in the morning, gave it back, got an apology from the Customer Service, asked me what would i like to do, take a replacement, Shop for something else or Refund.
I opted for refund and not a single question asked they accepted the package with trust and gave me full refund.
Imagine this happens in Lulu, they will skin you alive and will blame you for damaging the items and its packing !
For me carrfour is pretty good.
What do you expect? Do you want them to open each and every electrical item and check it before it goes on their shelf?
Carrfour has a pretty decent Customer Service, Just yesterday i bought a indoor BBQ Grill of some Chinese make "First". I physically looked at the packing it seemed unopened and new. I took it home in the night. assembled it the same night and It does not work !!
I did not get upset, as it happens as its an electronic item.
Went there in the morning, gave it back, got an apology from the Customer Service, asked me what would i like to do, take a replacement, Shop for something else or Refund.
I opted for refund and not a single question asked they accepted the package with trust and gave me full refund.
Imagine this happens in Lulu, they will skin you alive and will blame you for damaging the items and its packing !
For me carrfour is pretty good.
What do you expect? Do you want them to open each and every electrical item and check it before it goes on their shelf?
Get a Grip and Chill !!