i did the same when i was in muscat(the issue was different though), and i got a very good response i got a call from their HQ in u.s and the local G.M

This is Qatar, alchemy. They will find any 'speechful' way to make up or cover up the complaint before it reaches the main company of Western origin. It only takes a FULL BACKOUT from the sponsor/client for any Western company around here to realize the 'incapabilities' of producing what they promotely do/serve/construct for this Middle Eastern country.

Heard the Bilfinger-Berger news last Friday? Same situation, different field of work.

"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach