Sorry - your case is a bit complicated, so I had to check with customer services.
Customers are upgraded to Value Packs from the beginning of their next bill cycle. (This is standard practice, and is designed to prevent fraud.)
However, if what you're saying is accurate, and your last bill ended on Thursday 30 July, your new round of minutes, SMS, MMS and data download would become available to you on Friday 31 July.
Could I suggest you call 111 or visit a Qtel Shop with your billing details - show when your billing cycle ended. They'll hopefully be able to sort out the issue.
Sorry - your case is a bit complicated, so I had to check with customer services.
Customers are upgraded to Value Packs from the beginning of their next bill cycle. (This is standard practice, and is designed to prevent fraud.)
However, if what you're saying is accurate, and your last bill ended on Thursday 30 July, your new round of minutes, SMS, MMS and data download would become available to you on Friday 31 July.
Could I suggest you call 111 or visit a Qtel Shop with your billing details - show when your billing cycle ended. They'll hopefully be able to sort out the issue.
I hope that helps.