Qtel has just published it first-ever Customer Charter, which will hopefully help you. It lays out the Complaints Process very clearly, so if you need to escalate the process, you can do so.
If you call 111 or visit a Qtel Shop, they should be able to help you.
If you’re finding that your Customer Service representative is not helping to resolve your problem, you can ask to escalate to the Customer Solutions Team (you should have a Unique Complaint Number that was sent to you via SMS and phone). The Solutions team should contact you within 24 hours and look to resolve the issue with your ADSL.
The next stage is the Customer Experience Manager, who will review the different options to resolve the issue to your satisfaction.
On your question about your ADSL connection:
Qtel has just published it first-ever Customer Charter, which will hopefully help you. It lays out the Complaints Process very clearly, so if you need to escalate the process, you can do so.
http://www.qtel.com.qa/CustomerCharter.do
If you call 111 or visit a Qtel Shop, they should be able to help you.
If you’re finding that your Customer Service representative is not helping to resolve your problem, you can ask to escalate to the Customer Solutions Team (you should have a Unique Complaint Number that was sent to you via SMS and phone). The Solutions team should contact you within 24 hours and look to resolve the issue with your ADSL.
The next stage is the Customer Experience Manager, who will review the different options to resolve the issue to your satisfaction.
I hope that helps.