Apologies – as I should have explained, I’m writing this from Qtel, so can only deal with questions during work hours.
In quick response:
Abc1950: Sorry I wasn’t clear. It’s free to move up and down the Value Packs, so you don’t pay a fee to upgrade from the QR50 basic through to QR130 Value Pack (or to downgrade). However, there is a difference is price of QR80, because you’re getting more minutes, more SMS, more data download – the Value Pack price is QR130.
Licaben_216: Yes, you can use your bundled minutes internationally – you’re not paying any extra for your 600 minutes, wherever you call.
Gadarene: Sorry, I don’t see what your question is.
For people who are worried about going outside the Value Packs, it’s actually really easy. You get an SMS when you hit 80 percent of your usage within the month. You can chose to upgrade to the next Value Pack and get more minutes to keep calling, or pay standard rates once the Pack runs out. Either way, the Packs provide great value, since you also get SMS, MMS, and Data Download included.
Shiva87: We reading and listening, and we’re here to work for you. This weekend was one of our busiest of the year so far – in August! – with our call centres and shops welcoming thousands of people, suggesting this promotion is reasonably popular.
For those concerned about Customer Service, we’re listening and looking to make improvements. Watch this space.
Hi everyone,
Apologies – as I should have explained, I’m writing this from Qtel, so can only deal with questions during work hours.
In quick response:
Abc1950: Sorry I wasn’t clear. It’s free to move up and down the Value Packs, so you don’t pay a fee to upgrade from the QR50 basic through to QR130 Value Pack (or to downgrade). However, there is a difference is price of QR80, because you’re getting more minutes, more SMS, more data download – the Value Pack price is QR130.
Licaben_216: Yes, you can use your bundled minutes internationally – you’re not paying any extra for your 600 minutes, wherever you call.
Gadarene: Sorry, I don’t see what your question is.
For people who are worried about going outside the Value Packs, it’s actually really easy. You get an SMS when you hit 80 percent of your usage within the month. You can chose to upgrade to the next Value Pack and get more minutes to keep calling, or pay standard rates once the Pack runs out. Either way, the Packs provide great value, since you also get SMS, MMS, and Data Download included.
Shiva87: We reading and listening, and we’re here to work for you. This weekend was one of our busiest of the year so far – in August! – with our call centres and shops welcoming thousands of people, suggesting this promotion is reasonably popular.
For those concerned about Customer Service, we’re listening and looking to make improvements. Watch this space.