Since our arrival in May 2008, we have encountered several problems.
Regularly, the fire alarm sets off day or night on a regular basis. These last 3 nights, we were awoken by this alarm between 3 and 4 AM. We contacted the reception desk and, according to the night manager on duty, the problem is very well known by the management and the maintenance whom is trying to improve the system. Nevertheless, in 3 months, we have noted no improvement!
In addition to the displeasure to be awoken every night, our safety is a risk as, when a real alarm will be set off by a fire, all the residents will think that it is again a false alarm.
There are of course the other displeasures and discomforts met since our arrival:
- windows which are closed with masking tape,
- windows so dirty that it is not possible to see through,
- dangerous access to the dishwasher due to the electrical stove,
- sanitary equipment : regular sewage smells, draining pipes falling down, …
- silicone or cement on tiles and tiles walls,…
- regular internet breakdown
I regret noting that the housing provided is far below the 5* Ezdan Towers mentioned on Ezdan website. Upon our arrival, we were said that Ezdan was in the preopening phase but we just observe that everything is falling into rubbles.
The housekeeping and maintenance personnel are doing their best effort to help but when they have nothing more than masking tape to repair a 2 cm gap around 3 windows, there is nothing more they can do!
We have requested several times in the past 3 months for another apartment. We are on a waiting list which doesn’t seem to be looked at.
Having informed the Management again and again of all these problems, we would like to inform you that if we are not relocated into an appropriate apartment by end of September the latest we will have to reconsider our accommodation for the next future.
We know that the apartment … in Tower 1 will be available from September … the latest and would like to have confirmation, as soon as possible, that we can move over there.
We hope it will not have to come to this and that the management will take the necessary action in order to resolve all these issues.
Should you wish to discuss these matters, we would be glad to meet with you in person.
Thanking you in advance for you speedily response and action
Since our arrival in May 2008, we have encountered several problems.
Regularly, the fire alarm sets off day or night on a regular basis. These last 3 nights, we were awoken by this alarm between 3 and 4 AM. We contacted the reception desk and, according to the night manager on duty, the problem is very well known by the management and the maintenance whom is trying to improve the system. Nevertheless, in 3 months, we have noted no improvement!
In addition to the displeasure to be awoken every night, our safety is a risk as, when a real alarm will be set off by a fire, all the residents will think that it is again a false alarm.
There are of course the other displeasures and discomforts met since our arrival:
- windows which are closed with masking tape,
- windows so dirty that it is not possible to see through,
- dangerous access to the dishwasher due to the electrical stove,
- sanitary equipment : regular sewage smells, draining pipes falling down, …
- silicone or cement on tiles and tiles walls,…
- regular internet breakdown
I regret noting that the housing provided is far below the 5* Ezdan Towers mentioned on Ezdan website. Upon our arrival, we were said that Ezdan was in the preopening phase but we just observe that everything is falling into rubbles.
The housekeeping and maintenance personnel are doing their best effort to help but when they have nothing more than masking tape to repair a 2 cm gap around 3 windows, there is nothing more they can do!
We have requested several times in the past 3 months for another apartment. We are on a waiting list which doesn’t seem to be looked at.
Having informed the Management again and again of all these problems, we would like to inform you that if we are not relocated into an appropriate apartment by end of September the latest we will have to reconsider our accommodation for the next future.
We know that the apartment … in Tower 1 will be available from September … the latest and would like to have confirmation, as soon as possible, that we can move over there.
We hope it will not have to come to this and that the management will take the necessary action in order to resolve all these issues.
Should you wish to discuss these matters, we would be glad to meet with you in person.
Thanking you in advance for you speedily response and action