Finally a feedback from Qatar Airways. They actually didn't explain why the captain didn't report the case as announced to the passengers, but considering the professional tone of their reply, I consider the case closed.
We can all relax now, the crew has plenty of experience and training in dealing with similar cases, as they do occur frequently on Qatar Airways flights.
Here is their apology note:
"We are in receipt of your email regarding your in-flight experience on your travel with us on 24th May 2009.
Firstly, we apologize for the delay of our reply and your taking the time to write to us is very much appreciated as safety is
paramount to us and you have our assurances that it will never be compromised under any circumstances.
We fully understand your concern and regrettably, our investigation confirmed the other similar incident you unfortunately,
shared with us again on QR100/25th of June 2009.
Please rest assured that we do take reports such as yours, with serious concern and the same was immediately forwarded
to our Cabin Services department for investigation and feedback, which we would now like to share with you.
Our Cabin Services department has given their assurances that our Cabin Crew are trained and aware of the procedure
in place in regards to the handling of a misbehaved/unruly passenger, where initially, the passenger will be given a verbal
warning. If passenger does not comply with the warning, then a Passenger Disruptive report will be signed by the Captain
and the Security will be called on arrival. However, if the passenger starts behaving or is complaint to the warning, then the
next step is not initiated.
The report, which we received from our Cabin Services department confirms the matter was resolved on board and the
handling was in accordance with the afore-mentioned procedure in place.
We are sorry for any inconvenience that you may have experienced and do certainly hope that these incidents will not deter
you from traveling with us in future as we look forward to the continued privilege of serving on our flights.
Finally a feedback from Qatar Airways. They actually didn't explain why the captain didn't report the case as announced to the passengers, but considering the professional tone of their reply, I consider the case closed.
We can all relax now, the crew has plenty of experience and training in dealing with similar cases, as they do occur frequently on Qatar Airways flights.
Here is their apology note:
"We are in receipt of your email regarding your in-flight experience on your travel with us on 24th May 2009.
Firstly, we apologize for the delay of our reply and your taking the time to write to us is very much appreciated as safety is
paramount to us and you have our assurances that it will never be compromised under any circumstances.
We fully understand your concern and regrettably, our investigation confirmed the other similar incident you unfortunately,
shared with us again on QR100/25th of June 2009.
Please rest assured that we do take reports such as yours, with serious concern and the same was immediately forwarded
to our Cabin Services department for investigation and feedback, which we would now like to share with you.
Our Cabin Services department has given their assurances that our Cabin Crew are trained and aware of the procedure
in place in regards to the handling of a misbehaved/unruly passenger, where initially, the passenger will be given a verbal
warning. If passenger does not comply with the warning, then a Passenger Disruptive report will be signed by the Captain
and the Security will be called on arrival. However, if the passenger starts behaving or is complaint to the warning, then the
next step is not initiated.
The report, which we received from our Cabin Services department confirms the matter was resolved on board and the
handling was in accordance with the afore-mentioned procedure in place.
We are sorry for any inconvenience that you may have experienced and do certainly hope that these incidents will not deter
you from traveling with us in future as we look forward to the continued privilege of serving on our flights.
Respectfully yours,