thanks for all your support - the important thing is that I'm home now. Thank god.
To the posters who say this is there policy and just deal with it - well yes, I did see the message saying you need to present your credit card at check in but at no point before arriving at the airport did I think that Qatar Airways would be completely unable to deal with a situation where a customer lost the card they used.
You guys should get out of Doha and see how the rest of the world operates. It may come as a revelation.
It doesn't prevent any kind of fraud. What probably happened is that someone bought tickets with a stolen card (but the thief would have it in his possession so could check in!) and suddenly QA had to do something about fraud. They don't understand about business so just came up with this rule, which will only affect genuine customers, but at least they can say to senior management that they're doing something about fraud!
And the big issue is that there was no one at the airport able to overule this policy. And all the QA staff were unable or unwilling to find someone who could.
A credit card is not a form of ID - someone needs to tell these guys that. That's what a passport is for!
thanks for all your support - the important thing is that I'm home now. Thank god.
To the posters who say this is there policy and just deal with it - well yes, I did see the message saying you need to present your credit card at check in but at no point before arriving at the airport did I think that Qatar Airways would be completely unable to deal with a situation where a customer lost the card they used.
You guys should get out of Doha and see how the rest of the world operates. It may come as a revelation.
It doesn't prevent any kind of fraud. What probably happened is that someone bought tickets with a stolen card (but the thief would have it in his possession so could check in!) and suddenly QA had to do something about fraud. They don't understand about business so just came up with this rule, which will only affect genuine customers, but at least they can say to senior management that they're doing something about fraud!
And the big issue is that there was no one at the airport able to overule this policy. And all the QA staff were unable or unwilling to find someone who could.
A credit card is not a form of ID - someone needs to tell these guys that. That's what a passport is for!