Thanks guys.
Living in Qatar does expose us to so many of these situations that may frustrate us and even more when we realize that there is nothing we can do to improve them.
After realizing that, I am now doing my best to at least, laugh at them.
There are other examples, so many, that we all go through on a daily basis, that would give plenty material to a good comedian!
Speaking about QR, I am still waiting for the feedback about the security breech on board of a QR flight. After a few phone calls with no substantial feedback, I finally was transferred to the Customer service (a number kept secret and away from their website). After the call was transferred, the ringing tone went on for about 7 minutes until I gave up and dilled again.
When I finally got an answer they told me that probably the agent went to the toilet. When I said that the phone system was outdated as it should transfer to the next available agent. They told me to forward my suggestion to the Customer Services, them selves.
O_o
If you fall into their trap, you will be running around a spiral of written reports and follow up calls.
The thing is, its not the employees’ fault. There are just not empowered and authorized to take any action or to commit to it. They are simply instructed, almost as robots, to reply to any complain with a: “sir, you can write a report…”
PS. By the way, just for the fun of it, next time you fly QR on economy class, try to ask for a glass of cold milk and I guarantee you that you will get a NO . The funny part is that this NO, comes in all kinds of forms and shapes. Try it and you'll see the puzzled reaction of the majority of the crew, reacting as if you are asking for a glass of gasoline!
Thanks guys.
Living in Qatar does expose us to so many of these situations that may frustrate us and even more when we realize that there is nothing we can do to improve them.
After realizing that, I am now doing my best to at least, laugh at them.
There are other examples, so many, that we all go through on a daily basis, that would give plenty material to a good comedian!
Speaking about QR, I am still waiting for the feedback about the security breech on board of a QR flight. After a few phone calls with no substantial feedback, I finally was transferred to the Customer service (a number kept secret and away from their website). After the call was transferred, the ringing tone went on for about 7 minutes until I gave up and dilled again.
When I finally got an answer they told me that probably the agent went to the toilet. When I said that the phone system was outdated as it should transfer to the next available agent. They told me to forward my suggestion to the Customer Services, them selves.
O_o
If you fall into their trap, you will be running around a spiral of written reports and follow up calls.
The thing is, its not the employees’ fault. There are just not empowered and authorized to take any action or to commit to it. They are simply instructed, almost as robots, to reply to any complain with a: “sir, you can write a report…”
PS. By the way, just for the fun of it, next time you fly QR on economy class, try to ask for a glass of cold milk and I guarantee you that you will get a NO . The funny part is that this NO, comes in all kinds of forms and shapes. Try it and you'll see the puzzled reaction of the majority of the crew, reacting as if you are asking for a glass of gasoline!