i deal with them 3 times in the period of 8 yrs when my mom visited us. Its getting better.

The first one was a nightmare, it was when they were in their old place where the new business lounge terminal now (on the right just before you reach the departure terminal). None of them speaks any English, I have to leave and get my palestinian girlfriend to be my translator. :o)

The new one is defenitely very efficient compare what it used to be. I just text my mom the visa number and she can print it out herself from our home country before she fly here.