Why not? Does she not have an obligation to do her job well? Does she not get paid to assist a caller?

Or are you just accusing me of being inconsiderate because I named her, thinking I am just being mean to her? This is the problem with so many people (here and everywhere!) that no-body wants to go that 'extra step' to help. Nobody wants to do their JOB better!

So don't tell me not to name the receptionist...........I couldn't care less about her or the administration. She has a JOB to do.............and so does the administration, and she should do it.......full stop!

I'd like to see you be on the other end of bad service......... I wonder if you would be so tolerant...... especially if the person was an expat?