ha tallg!! "Why not train their current receptionists to answer a phone properly, rather than just having all 3 or 4 sitting there playing with their mobile phones and chatting to each other?"...
every day I ask myself this question, while working hard and hearing chatting and laughing at the same time from the other side of the office..

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“You become responsible forever for what you have tamed”. Antoine de Saint-Exupéry