Don't expect too much with CSA especially in QTEL. They are not trained enough about their job.

I Hope Vodafone has good and well trained CSA who had experiences with a Telecom and Customer Care.

But, my net got really really fast since they changed my wireless router back to the speedtouch modem! :) Unbelievable bandwidth experience. been finishing 10 movies in less than 12 hours. :D