Yes Fahadd, it does happen - but if reception knows I'm there and waiting (and can even see me) why couldn't they have told me there would be a long wait? The point of customer service is to be proactive and not let the customer get angry enough to walk out.
Maybe I caught all 3 on reception on a "bad" day, but I doubt it.
Yes Fahadd, it does happen - but if reception knows I'm there and waiting (and can even see me) why couldn't they have told me there would be a long wait? The point of customer service is to be proactive and not let the customer get angry enough to walk out.
Maybe I caught all 3 on reception on a "bad" day, but I doubt it.
Signature line > "You can't fix stupid"