hmmm looks like it was a bad day for you ,or your dentist had an emergency case which got him/her late it happenes!!!...but i never found such thing at DR Saras clinic.. the recpetionests r very proffestional and friendly which is the best part ..they give you a reminder call a day before..and let the dentists know when you arrive. me and ma family and friends have the wonderful expernice :D..we never faced any kind of problem..i mean not so far :D and i luvvvvvvvvvvv their waiting room area specially that aquariam :D lolz dr sara you should keep one in the females waiting area too.. so they wont mind waiting ;)