My experience at Dr Sarah's began and ended with her office admin staff. 12 hours before my appointment I was called and told that due to xyz, my appointment would have to be rescheduled (it was for a Saturday at 8am specifically because I work the rest of the week). I was offered 11am the same Saturday OK - I'll rearrange my day off at very short notice because I do have to see a dentist soon.
At 11am I arrive am presented with a questionnaire (fair enough, the doctor needs some basic medical info after all) and then I sit there and wait... and wait... and wait... and wait. I waited for one hour and then asked at the desk when I could expect to see the dentist. They sent one fellow upstairs to inquire - he comes back and I am informed that it will be at least another 30 - 40 minutes.
I asked why I hadn't been told this one hour previously (they could see me from reception), expressed my displeasure at such poor customer service, cancelled my appointment and left.
If this is the way Dr Sarah's treats patients BEFORE they get into the dental chair - I'd hate to see what happens afterwards.
Perhaps my experience was unique - but from the way the reception desk staff behaved, it seemed to be standard operating procedure which speaks volumes to me about management standards in that office.
Signature line > "You can't fix stupid"
My experience at Dr Sarah's began and ended with her office admin staff. 12 hours before my appointment I was called and told that due to xyz, my appointment would have to be rescheduled (it was for a Saturday at 8am specifically because I work the rest of the week). I was offered 11am the same Saturday OK - I'll rearrange my day off at very short notice because I do have to see a dentist soon.
At 11am I arrive am presented with a questionnaire (fair enough, the doctor needs some basic medical info after all) and then I sit there and wait... and wait... and wait... and wait. I waited for one hour and then asked at the desk when I could expect to see the dentist. They sent one fellow upstairs to inquire - he comes back and I am informed that it will be at least another 30 - 40 minutes.
I asked why I hadn't been told this one hour previously (they could see me from reception), expressed my displeasure at such poor customer service, cancelled my appointment and left.
If this is the way Dr Sarah's treats patients BEFORE they get into the dental chair - I'd hate to see what happens afterwards.
Perhaps my experience was unique - but from the way the reception desk staff behaved, it seemed to be standard operating procedure which speaks volumes to me about management standards in that office.
Signature line > "You can't fix stupid"