My sisters husband is American and immigrated to Canada and so did my husband. They dont answer questions over the phone, nor help on applications etc as it would show bias, especially if the conversations were construed as friendly (god forbid a Canadian embassy worker was ever friendly). They wont even give names in official emails, faxes or letters, just the intials of your case worker as some people try to bribe their case worker once they get a name or phone extension. Some even stalk them (screwed up huh).

My wonderful embassy exists to enable a select few workers to be as rude as hell, extremely uncooperative and treat you like general shit and have the justification to do so because they are "the" embassy. Heck they dont even have to answer your questions even when directed to them in the manners they request... Call, they tell you to send a fax and they will answer in 2 days, after a week, call to follow upi your fax question and they will tell you to send a fax to enquire about your fax and so on.... ____________________________________________________
"Diplomacy is the art of saying 'Nice doggie' until you can find a rock - Will Rogers"